Shipping policy

Last updated: November 2025

At Fernance Haven, we aim to deliver your order as quickly and safely as possible. Please review our shipping terms below.

Shipping Locations

We currently ship from various warehouses across Australia to addresses within Australia only. International shipping is not available.

Order Processing Times

Orders are typically processed and dispatched within 1–3 business days if placed by 11:59 pm (AEST) on a business day.

  • Orders may be dispatched from different warehouses depending on product availability.

  • Products marked as made to order may require additional processing time.

  • During busy periods, processing times may be slightly extended.

Shipping Methods

We partner with a range of third-party carriers. Standard shipping is our primary delivery method. Free shipping promotions may be offered from time to time.

Delivery Estimates

Delivery times vary depending on location. For more accurate estimates, contact us at info@fernancehaven.com.au.
Delivery estimates shown at checkout are based on delivery to the front door of a ground floor.

If delivery results in unusually high freight charges, we may contact you to request additional fees or cancel the order. Full refunds will be issued for cancellations.

Shipping Fees

Fees vary based on:

  • Size and weight of your order

  • Number and type of products

  • Shipping location of each product

  • Delivery destination

Fees are calculated at checkout and included in the total order price. Changes to delivery address or time may incur extra charges.

Delivery Restrictions

Remote, rural, or regional areas may have longer delivery times or limited carrier service. Additional fees or conditions may apply. We will contact you if this affects your order.

Lost, Damaged, or Delayed Orders

Contact us at info@fernancehaven.com.au for lost, damaged, or delayed items. We will assess the situation and may offer a replacement or refund.

Pre-Orders & Made-to-Order Items

Some products are made to order or pre-order and may have longer lead times. Estimated dispatch dates are guides only.