Terms of service

Last updated: November 2025

These Terms are important. Please read them carefully before using our website or placing an order. By using our website or purchasing products, you agree to be bound by these Terms.

1. Orders & Payment

  • All orders are subject to acceptance and product availability.

  • Payment must be made using the methods displayed at checkout.

  • Prices are in AUD and include applicable taxes unless stated otherwise. Prices may change without notice.

  • Once an order is placed, you will receive an order confirmation via email.

2. Shipping

Please refer to our Shipping Policy for detailed information about:

  • Shipping locations and warehouses

  • Processing times and delivery estimates

  • Shipping fees and restrictions

  • Lost, damaged, or delayed orders

  • Pre-order and made-to-order items

3. Returns & Refunds

Please refer to our Returns & Refund Policy for detailed information about:

  • Change of mind returns

  • Damaged, faulty, or incorrect items

  • Australian Consumer Law rights

  • Pre-orders and made-to-order items

  • Refund processing

4. Your Consumer Rights

You have rights as a consumer under the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act 1993 (CGA) that cannot be excluded. Nothing in these Terms is intended to limit or exclude your consumer rights.

5. Our Liability to You

To the extent permitted by law (including ACL and CGA):

  • We exclude all implied terms and warranties;

  • We are not liable for indirect or consequential loss;

  • We are not liable for loss, theft, or damage to products that occurs after delivery or to an ATL (Authority To Leave) address;

  • We are not liable for losses if your credit/debit card is used fraudulently, except to the extent our acts or omissions caused the loss.

Where we are liable:

  • Liability is reduced if you caused or contributed to the loss;

  • Liability is limited to the total purchase price of the products related to the loss, unless our acts or omissions contributed to it.

6. Intellectual Property

All content on this website, including text, logos, designs, and images, is protected by copyright and other intellectual property laws.

  • Original content created by Fernance Haven is owned by us.

  • Licensed content is used under license and is not owned by Fernance Haven.

  • You may not use, reproduce, or distribute any content from this website without our written permission or the permission of the original content owner.

7. Governing Law

These Terms are governed by the laws of Australia. By using our website or purchasing products, you submit to the jurisdiction of Australian courts.

8. Changes to These Terms

We may update these Terms from time to time. However, the Terms in effect at the time you place your order will apply to that order.

9. Contact Information

If you have questions regarding these Terms or your order, please contact us: